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Frequently Asked Questions

Call 866-698-7180 available 24/7, 364 days a year, (except December 25) or contact us online.

  • Why Purchase

    Q. Why should I buy a Sharp Service Plan?

    A. Simply put, to protect your investment. With a Sharp Service Plan, you can avoid unexpected repairs in the event your product fails outside of the original manufacturer’s warranty.

    Q. Once coverage is purchased, how long will it take to receive the actual Sharp Service Plan?

    A. If you provide a valid email address, we will send a copy of your plan via email within 7-10 business days after purchase. If you do not provide an email address your Sharp Service Plan contract will arrive via USPS within 20 business days from your date of purchase.

    Q. Does the product need to be inspected before it can be covered?

    A. No inspection of the product is required.

    Q. What happens if I sell my product or purchase a new one before the Sharp Service Plan expires?

    A. If you sell your product, you can transfer the Sharp Service Plan to the new owner. Just send notice of the transfer to Sharp Service Plans, 650 Missouri Avenue, Jeffersonville, IN 47130 and we will update our records. Furthermore, if you do purchase a new product before your plan expires, you can receive a pro-rated refund for the remaining time left on your Sharp Service Plan.

  • How to Purchase

    Q. Do I have purchasing options?

    A. Yes, purchases for 1, 2 or 3 year Sharp Service Plans are available.

    Q. Can I purchase the warranty if the product is used in a business?

    A. Products used in a commercial setting are not eligible for coverage. See terms and conditions for details.

    Q. What if I don’t know my model and serial number?

    A. Without the serial number the age of the product cannot be determined. Please call our Customer Service center 866-698-7180 for assistance in finding this information on your product. You will be required to have this information in order to receive service on your covered product.

  • Receiving Service

    Q. How do I receive service?

    A. Once your Sharp Service Plan has been activated, you may call 866-698-7180, 24 hours a day, 7 days a week to schedule a service call.

    Q. Who will service my product?

    A. A Sharp authorized service technician will provide the service on your product.

    Q. I’m moving. Can I get service in a new location?

    A. Our network of service providers are located across the entire United States. When you call for service, please notify us of your change of address and service will be provided.

    Q. When can I file a claim under my Sharp Service Plan?

    A. You can file a claim once your plan is paid in full. If you pay using a monthly installment, all installments must be paid before a claim can be filed.

    Q. What happens if my product can’t be repaired?

    A. After confirmation of a covered claim, in the unlikely event that a product cannot be repaired, it will be replaced with a comparable model. See terms and conditions for details.

  • General Questions

    Q. I have a problem with the product itself but do not have an extended service plan, can you help?

    A. If you are not covered by an extended service plan product and you are in need of service, please contact Sharp at 800-237-4277.

    Q. I want to buy a new product, can you help?

    A. You can contact Sharp by going online to or call Sharp's customer service number 800-237-4277 for assistance.

    Q. What if the product information isn't correct?

    A. Contact us at 866-698-7180 and we will be happy to assist you.

*SHARP Service plans are offered, sold and issued by Service Net Warranty, LLC, PO Box 928, Jeffersonville, IN 47131. Limitations and exclusions apply. Click here to review complete terms and conditions. SHARP is not affiliated with Service Net Warranty, LLC., or any of their affiliates.